1) Not Happy with Your Order
If you are not happy with your purchase, please contact us via email email@example.com. Our customer service team will review your request and will send further instructions.
2) Damaged Items or Low-Quality
If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via firstname.lastname@example.org including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
1) Canceling Unshipped-out Orders
If you are canceling your order which has not yet been shipped out, please kindly contact us via email@example.com. For the fastest resolution, please include your order number. Thanks!
2) Cancelling Shipped-out Order
Shipped-out Order cannot be canceled
This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Breakdown of colors and materials due to sun exposure
- Aftermarket modifications
*Please Note: No returns/exchanges for products with water exposure will be accepted.
If you feel that the product you’ve purchased does not meet the requirements you have in mind, then you do have the option to request a refund.
Below are the conditions under which a refund will be granted.
You can get a full refund if:
- If the product you purchased is completely non-functional.
- If you did not receive your product within 30 business days after the date you placed your order.
- Additional non-refundable items: Gift cards / Digital image
*Please Note: The refund will go back to your account in 5-10 business days.
You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. Thank you!
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. Ideally, the pictures should be on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order and to prevent repeated errors in the future. If you have other concerns or inquiries, kindly send a mail to firstname.lastname@example.org.